---
title: "Enable local dialing"
slug: "enable-local-dialing"
updated: 2026-06-15T15:09:19Z
published: 2026-06-15T15:09:19Z
canonical: "help.gong.io/enable-local-dialing"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable local dialing

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Foundation, Gong Engage

Local dialing gives reps a number that matches the area code of the person they are calling, which increases the likelihood that the call is answered. When a rep selects **Local number** as their calling-from number, Gong automatically picks the best available matching number.

## Enable local dialing

Local dialing is off by default. Once you turn it on, reps can select it from the calling-from dropdown in the dialer.

**To enable local dialing for your company:**

1. From the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **Dialer setup** under **Gong Engage**.
3. In the **Phone numbers** tab, toggle on **Allow local dialing**.

Once enabled, reps can select **Local number** from the "Calling from" dropdown in the dialer.

## How Gong selects a local number

When a rep uses local dialing, Gong displays a phone number that matches the area code of the person being called whenever possible.

To find a matching number, Gong:

1. Checks your company's local dialing number inventory.
2. Checks company numbers and numbers assigned to the rep.
3. Purchases a new number through Twilio if a matching number isn't already available.

In some cases, Twilio may not have an available number in the required area code. When this happens, Gong can't purchase a matching number.

### For US and Canada numbers

Automatic provisioning is available. If no matching number exists in inventory or assigned numbers, Gong will purchase one.

### For non-US and non-Canada numbers

Automatic provisioning is not available outside the US and Canada. Gong selects an assigned or company number matching the destination country code if one exists. Getting numbers for other countries requires contacting Gong Support.

## Local number and inbound calls

When a prospect calls back a local number, Gong routes the call based on the inbound call configuration associated with the rep who most recently used that number.

- If the rep has an assigned business number, inbound calls to that number are routed directly to the rep.
- If the rep has configured a personal forwarding number, inbound calls are routed to that forwarding number.
- If the rep doesn't have a personal forwarding number, inbound calls are routed according to the company forwarding settings.

For details on inbound call routing and forwarding numbers, see [Set up inbound calls for the Gong Dialer](/v1/docs/set-up-inbound-calls-for-the-gong-dialer).

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).