---
title: "Understanding email sending limits in Engage"
slug: "email-sending-limits"
updated: 2026-10-13T11:52:41Z
published: 2026-10-13T13:07:44Z
canonical: "help.gong.io/email-sending-limits"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding email sending limits in Engage

> **Who can use this**: Any team member
> 
> **Available on**: Gong Engage
> 
> **Ideal for**: Sales rep, Sales manager

Sending a large number of emails all at once can raise red flags for internet service providers. To protect your company's sender reputation and keep your emails out of spam, your admin can set sending limits on flow emails. This article lists each limit and what happens when you reach one.

## Limits and when they reset

Your admin sets the numbers for each of the five limits, and Engage tracks them independently:

| Limit | What it counts | When it resets |
| --- | --- | --- |
| Sender, per day | Flow emails you send in a day | At midnight (12 AM) in your time zone |
| Sender, per week | Flow emails you send in a week | At midnight (12 AM) at the start of Saturday, in your time zone |
| Company, per day | Flow emails your whole company sends in a day | Rolling 24-hour window |
| Same recipient, per day | Flow emails your company sends to one recipient in a day | Rolling 24-hour window |
| Same recipient domain, per day | Flow emails your company sends to recipients in the same domain (company) in a day. Generic domains such as Gmail, Yahoo and Outlook are excluded. | Rolling 24-hour window |

> [!NOTE]
> Note:
> 
> All types of emails count toward reaching a limit, but once a limit is reached, only flow emails are restricted. You can still send non-flow emails.

## How you know when you're near or at a limit

When you are close to a flow email limit or have reached one, Gong tells you on the To-dos page and in the email composer.

When you're close to a limit, you might see one of these messages:

- **You're close to your daily limit for flow emails:** You have x flow emails left for today. To keep sending flow emails, schedule them for later.
- **You're close to your weekly limit for flow emails:** You have x flow emails left for this week. To keep sending flow emails, schedule them for later.
- **Your company is close to your daily limit for flow emails:** Your company has x flow emails left for today. To keep sending flow emails, schedule them for later.

When you've reached a limit, you might see one of these messages:

- **You've reached your daily limit for flow emails:** You can still edit or schedule flow emails. Non-flow emails can still be sent today.
- **You've reached your weekly limit for flow emails:** You can still edit or schedule flow emails. Non-flow emails can still be sent this week.
- **Your company has reached your daily limit for flow emails:** You can still edit or schedule flow emails. Non-flow emails can still be sent today.
- **Your company has reached your daily limit for flow emails to [name]:** You can still edit or schedule flow emails for this recipient. Non-flow emails can still be sent today.
- **Your company has reached your daily limit for flow emails to this account:** You can still edit or schedule flow emails for this account. Non-flow emails can still be sent today.

## What happens when you reach a limit

What happens depends on the kind of email:

- **Manual flow emails:** The **Send** button is replaced with **Send later**. Edit the email, or schedule it for another day. Gong doesn't delay it for you.
- **Auto flow emails:** Gong snoozes them automatically and sends them on the next available business day at 8:00 AM in your local time. You don't need to do anything.
- **Non-flow emails:** You can still send a manual email that isn't part of a flow.

An email that is delayed to a later day counts toward the limits of the day it is actually sent. For example, an email scheduled for today but pushed to tomorrow counts toward tomorrow's limits.

While a delayed email waits, it shows as **Pending** in Messages. Learn more about [managing your email messages](/v1/docs/manage-your-email-messages).

> [!NOTE]
> Note:
> 
> Gong's sending limits are separate from your email provider's own limits. Gmail has its own daily sending cap, which applies even when Gong's limits haven't been reached.

Admins can learn more about [setting up email sending limits](/v1/docs/set-up-email-sending-limits-and-unsubscribe-links). Gong also offers other ways to [make sure your emails are delivered successfully](/v1/docs/best-practices-for-successful-email-delivery).

Any team member can access this feature if they have the required permissions.

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).

A quota-carrying sales representative who manages client relationships. Reps can be Account executives (AEs) or Sales Development Representatives (SDRs).

A team member who manages a team of sales reps.