---
title: "Download call data"
slug: "download-call-data"
updated: 2026-01-07T07:42:32Z
published: 2026-01-07T07:42:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Download call data

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan
> 
> **Ideal for**: RevOps, Sales manager, Manager of managers

> **Where to go:**Conversations > Search

Perform advanced analytics by downloading call data in a CSV file. The ability to download call data depends on your permissions. If you don’t have it and think you should, contact your [tech admin](/v1/docs/find-your-technical-or-business-admin).

1. Go to **Conversations > Search** and [filter calls](/v1/docs/search-for-calls) according to your needs.
2. Click![MoreMenuIcon(1)](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MoreMenuIcon(1).jpg)and select **Download call data**.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(104).png)
3. In the confirmation message that appears, you'll see the filters that will be used for the report. Additionally, you can also choose what data you want to receive in the file and what data you want to leave out, according to the following categories: CRM data, trackers data, topics data, call host manager hierarchy, and participant data. Click **Send report via email**.
4. We'll prepare the report and send it to by email. This may take some time, depending on the amount of data (for example, number of filtered calls, data included for each call) that's in the report.

## What data is in the file?

- Call title, date, and time.
- **Language:** Represented as a three-letter code as defined by ISO-639-2/B. For example eng, fre, spa, ger, ita. The codes und (undetermined language) and zxx (not enough linguistic support for identification) are also used.
- Duration
- Word count
- Status (completed or not)
- Conferencing provider (for example, Zoom)
- Internal or external
- Direction (inbound or outbound)
- Disposition
- Host details (name, email and title)
- Manager hierarchy (names and email address of the host's managers)
- Participant details (company, non-company, unclassified)
- Number of invitees, attendees, speakers (company, non-company, total)
- Time spoken (host, company, non-company, unaffiliated, unlabeled)
- Number of questions asked (host, company, non-company, unaffiliated, unlabeled)
- Screenshare details (browser, presentation shown, company webcam, non-company webcam)
- Conversation details (talk ration, longest monologue, longest customer story, patience, interactivity)
- CRM lead details (up to 3 associations): Company name, CRM ID, internal ID, status (at time of activity, now), name, email, title,
- CRM account details (up to 3 associations): CRM ID, internal ID, name, deal data (up to 3 deals) name, CRM ID, internal ID, stage now, deal value now, stage closed now, stage won now
- Trackers and smart trackers - number of occurrences
- Topics mentioned (and for how long they were discussed)
- Link to call
- Whether the call is private

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A team member who manages and optimizes revenue-related workflows by managing business entities such as metrics, targets, and dashboards.

A team member who manages a team of sales reps.

A leader who oversees multiple sales managers.