---
title: "Dialpad and Dialpad (SMS)"
slug: "dialpad"
updated: 2026-04-12T13:48:59Z
published: 2026-04-12T13:48:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad and Dialpad (SMS)

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

## Prerequisites

Your Gong users must meet the Dialpad requirements for calls to be recorded.

Dialpad automatically records calls made from mainline, department, call center and individual direct lines when the line owner has a Dialpad Sell license and belongs to a coaching team (available on Pro and Enterprise plans).

This table lists recording types and whether they can be recorded for Gong:

| Recording type | Supported |
| --- | --- |
| Auto group recordings | Yes |
| User recordings | Must be manually recorded |
| Admin recordings | Not supported |

Go [here](https://help.dialpad.com/hc/en-us/articles/360001280343-Manage-a-Coaching-Team) for more information on Dialpad coaching teams.

## Set up Dialpad

1. Get a Token from Dialpad:
  - Submit a ticket to Dialpad Support saying that you are a Gong customer and require API access
2. Click **Company settings** > **Data capture** > **Telephony systems**.
3. Click **+ Add telephony system**and select **Dialpad**.
4. Enter the **Token**.
5. Select **Import calls only for call participants defined in your CRM**to only import calls with known CRM contacts to Gong.
6. Click **CONNECT.**

## Set up Dialpad (SMS)

1. Go to **Admin center > Settings** > **Data capture** > **Telephony systems**.
2. Click **+ Add telephony system** and select **Dialpad (SMS)**.
3. Get an [API token](https://developers.dialpad.com/docs/api-key-generation) from Dialpad support.
4. Click **CONNECT**.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | No |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | No |
| Transferred to other people | Calls that are transferred can be ingested to Gong as - One single call - Divided into several segments The call participants are either: - Fully identified for the entire call - Partial identification of participants | Call imported as one single file |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| Voicemail |  | Yes, displayed as a regular call |
| User matching | The field in the call used to match the Gong user to the dialer user | Full name and Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).