--- title: "Create and manage credit profiles" slug: "create-and-manage-credit-profiles" updated: 2026-09-30T12:46:26Z published: 2026-09-30T12:46:26Z canonical: "help.gong.io/create-and-manage-credit-profiles" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Create and manage credit profiles > **Who can use this**: Tech admin, Business admin > > **Available on**: Any Gong plan Credit profiles let you set different monthly credit limits for different team members. Each profile has an overall monthly limit and, optionally, separate limits by feature. One profile is always the default: it applies to any team member who hasn't been assigned a specific profile. Once you have profiles set up, you can assign them to team members, edit them, or delete them. ## Create a credit profile Create a profile to define different credit limits for different groups of team members. **To create a credit profile:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Gong credits** under **Reports**. 3. Click the **Credit profiles** tab. 4. Click **+ New profile**. 5. Click the profile name field at the top of the page and enter a name. 6. (Optional) Enter a description for the profile. 7. In the **Overall monthly limit** section, select how to limit credit usage for this profile: - **Don't limit:** Team members assigned this profile have no monthly credit cap. - **Set limit:** Enter a number in the **Credits** field. This is the maximum number of credits team members on this profile can use each month across all features. 8. (Optional) Add limits by feature in the **Limits by feature** section: **Note:** If no feature limit is set for a feature, the overall monthly limit applies to that feature's usage. 1. Click **+ Add feature limit** and select a feature. 2. Enter the maximum number of credits for that feature in the **Credits** field. Each feature limit can be set to up to the overall monthly limit amount. 3. Repeat for any additional features. 9. Click **Save**. > [!TIP] > Tip: > > To assign team members to this profile, click **Assign profile** in the profile list. This opens the Team members page with that profile pre-selected. ## Edit a credit profile Update a profile's name, overall limit, or feature limits at any time. Changes apply immediately for all team members assigned to the profile. **To edit a credit profile:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Gong credits** under **Reports**. 3. Click the **Credit profiles** tab. 4. Hover over the profile you want to edit and click the **More actions** [icon] icon, then select **Edit**. 5. Make your changes. 6. Click **Save**. ## Delete a credit profile When you delete a profile, any team members assigned to it are automatically moved to the default profile. You can't delete the default profile. **To delete a credit profile:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Gong credits** under **Reports**. 3. Click the **Credit profiles** tab. 4. Hover over the profile you want to delete and click the **More actions** [icon] icon. 5. Select **Delete**. 6. Confirm the deletion. ## Assign credit profiles Assign a credit profile to an individual team member or to everyone who reports to a manager. Team members without an assigned profile use the default profile, including team members provisioned to Gong through an identity provider. ### Assign to a team member Use this when you want to assign a profile to a specific person without changing anyone else's settings. **To assign a credit profile to a team member:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Team members** under **People**. 3. Click the team member's name to open their profile panel. 4. In the **Credits** section, click the **Credits profile** dropdown, and select a profile. 5. Click **Save changes**. > [!TIP] > Tip: > > You can also assign from the Credit profiles list. Click **Assign profile** on any non-default profile to open the Team members page with that profile pre-selected. ### Assign to an entire team Use this when you want to apply the same profile to all team members who report to a manager at once. **To assign a credit profile to an entire team:** 1. From the left sidebar, click **Admin center**. 2. In the **Settings** tab, click **Team members** under **People**. 3. Hover over the manager's name and click the **Edit team** [icon] icon. 4. In the **Credits** section, click the **Credits profile** dropdown, and select a profile. 5. Click **Save changes**. ## Frequently asked questions ****When does the monthly credit limit reset?**** The limit resets on the first day of each calendar month. Unused credits within a team member's monthly limit do not carry over to the next month. ****What happens when a team member reaches their monthly limit?**** Access to credit-consuming features is paused for that team member for the rest of the month. Access resumes automatically when the limit resets on the first of the next month. ****Can I set a feature limit higher than the overall monthly limit?**** No. Each feature limit can be set to up to the overall monthly limit amount. For example, if the overall limit is 500, you can set each feature limit to up to 500. The combined total of all feature limits can exceed the overall limit, but the overall monthly limit is still the hard cap on total credit usage. A team member can't consume more than their overall limit in a month regardless of how their feature limits are set. ****Can a team member be blocked by the company's credit pool even if they haven't reached their profile limit?**** Yes. If your company's shared credit pool runs out, credit-consuming features are paused for all team members regardless of how much of their individual monthly limit remains. A team member's profile limit and the company pool are independent: either one can block access when exhausted. A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin). Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).