---
title: "Manage agents"
slug: "create-and-manage-agents"
updated: 2026-09-14T13:49:19Z
published: 2026-09-14T13:49:19Z
canonical: "help.gong.io/create-and-manage-agents"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage agents

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan
> 
> **Ideal for**: Sales manager, RevOps

Once you've created an agent, you can refine its instructions, duplicate it as a starting point for a new one, or delete it when it's no longer needed. Agents are managed in **Assets** > **Agents**.

## The Agents page

The Agents page lists all agents available to you, including agents created by your company and agents you have created personally.

The table includes the following details:

| Column | Description |
| --- | --- |
| Name | The agent's name |
| Status | Whether the agent is enabled or disabled. Applies to automated agents only. |
| Trigger | The event that starts the agent. Applies to automated agents only. |
| Agent type | On-demand or automated |
| Access | Company (visible to all team members) or Personal (visible only to you) |
| Created by | The team member who created the agent |
| Last modified | When the agent was last updated |

## Search for an agent

Use the search bar or filters to find an agent on the Agents page.

**To search for an agent**: In the search bar, enter the agent's name.

## Filter agents

**To filter agents**:

1. Click **Show filters**.
2. Select a filter and choose a value.

Tip: You can also open Gong Assistant directly from the Agents page. Click **Assistant** at the top of the page.

## Edit an agent

Update an agent to refine its instructions or change its details.

**To edit an agent:**

1. From the left sidebar, click **Assets** > **Agents**.
2. Select the agent you want to edit.
3. Update the agent name, description, instructions, or all three.
4. Click **Save**.

## Duplicate an on-demand agent

Duplicate an on-demand agent to use it as a starting point for a new agent with similar instructions.

**To duplicate an agent:**

1. From the left sidebar, click **Assets** > **Agents**.
2. Click the more actions icon for the agent you want to duplicate and select **Duplicate.**

The duplicate agent details are opened for you to edit and save.

## Delete an agent

Delete an agent when it is no longer needed.

**To delete an agent:**

1. From the left sidebar, click **Assets** > **Agents**.
2. Click the more actions icon for the agent you want to delete and select **Delete**.

The agent is removed from the agent library.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).

A team member who manages a team of sales reps.

A team member who manages and optimizes revenue-related workflows by managing business entities such as metrics, targets, and dashboards.