---
title: "Create an integration to connect to the MCP server"
slug: "create-an-integration-to-connect-to-the-mcp-server"
updated: 2026-08-24T06:49:57Z
published: 2026-08-24T06:49:57Z
canonical: "help.gong.io/create-an-integration-to-connect-to-the-mcp-server"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an integration to connect to the MCP server

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

Use this process to connect an external AI client to the Gong MCP server.

## Before you begin

- Ensure you have enough Gong credits to query the MCP server.
- You must have a paid Gong seat to connect to the MCP server. Collaborators can’t use the Gong MCP server.

## Set up an MCP integration

You must first register your MCP integration in Gong.

**To register your MCP integration:**

1. In the left sidebar, click **Admin center**.
2. In the **Settings** tab, click **MCP**, under **Ecosystem**.
3. Click the **MCP servers** tab.
4. Click **New MCP server integration**. ![MCP server integration page](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/MCPServerConnection.png)
5. Enter a name for the integration in the **Integration name** field.
6. Enter the callback URL for each MCP client in the **Redirect URI** field. Enter one URL per line. Find the correct redirect URI in your MCP client documentation.
7. Select an option under **Registration type**:

> [!NOTE]
> Note:
> 
> You can’t change this setting after you submit the integration.
  1. **Manual**: Create a custom integration. Gong issues a client ID and secret to tightly control access. Only the client where you install the credential can connect.
  2. **Automatic**: No client ID or secret setup is needed. Any matching client can connect after a user signs in to Gong.
8. Select an option under **Authorization context**:

> [!NOTE]
> Note:
> 
> Choose Personal access for AI clients such as Claude, ChatGPT, or Copilot, where users can access only their own Gong data. Choose Shared access for backend or reporting agents acting for the whole organization. You can’t change this setting after you submit the integration.
  - **Shared access**: The AI agent can access all your Gong data.
  - **Personal access** (default): The AI agent can access only the data of the user who authorized the integration. Data access is limited to that user’s permissions.
9. Click **Save**.
10. For manual integrations only: The credentials for connecting to the MCP server are displayed. Click **Copy** next to each of the following:

Use these credentials to authenticate the MCP server.
  - Client ID
  - Client Secret
  - Server URL
11. Click **Done**.

## Authenticate the Gong MCP server in the external AI agent

The MCP server uses OAuth to authenticate requests. How authentication is handled depends on the external AI agent. If you set the integration to automatic, no credentials are required.

If your integration is manual, provide the following when configuring the MCP connection:

- Gong MCP server URL: [https://mcp.gong.io/mcp](https://mcp.gong.io/mcp)
- Client ID: Generated by Gong when setting up a manual integration
- Client secret: Generated by Gong when setting up a manual integration

The external AI agent completes the authentication flow and stores the access token.

### Authenticating a custom external AI agent

A custom external AI agent must implement OAuth 2.0 to obtain and refresh access tokens.

For full instructions, see [Set up OAuth access](https://help.gong.io/docs/create-an-app-for-gong#set-up-oauth-access).

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).