---
title: "Contact Gong support"
slug: "contacting-gong-support"
description: "Learn how to open a Gong support ticket and what information to include for faster resolution. Follow best practices for effective communication with support."
tags: ["Best Practices", "Contacting Support", "customer service", "Gong Support", "Support Request"]
updated: 2026-05-28T07:48:30Z
published: 2026-05-28T07:48:30Z
canonical: "help.gong.io/contacting-gong-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Gong support

> **Who can use this**: Any team member
> 
> **Available on**: Any Gong plan

Click here to [submit a support request](https://contact.gong.io/hc/en-us/requests/new).

You can also access the support form from the top of the Help Center by clicking **Submit a request**.

## What to include in your request

Provide clear and specific information to help the support team resolve your issue faster. Be sure to include the following:

- **What is impacted:** Specify what is affected, such as call recording, transcripts, CRM integration, Engage flows, dashboards, or permissions. If more than one person is impacted, list all affected users so support can understand the scope.
- **Steps to reproduce the issue:** Describe exactly what actions you took prior to the issue occurring.
- **A specific example**: Always include at least one concrete instance of the issue.

For example:

"This call did not record: Nov 20, 3 PM with John Smith."

Attach a screenshot of the calendar event showing the meeting details and participants.
- **When the issue started:** Include the date and time the issue arose, as well as whether it happens consistently or intermittently.
- **Relevant links:** Add URLs related to your issue, such as call pages, deal pages, forecast boards, or integration settings.
- **Screenshots or recordings:** Upload any relevant images or videos using the attachment section of the form; do not paste images into the text field.

Any team member can access this feature if they have the required permissions.

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).