---
title: "Configure email tracking"
slug: "configure-email-tracking"
updated: 2026-01-18T16:38:42Z
published: 2026-01-18T16:38:42Z
canonical: "help.gong.io/configure-email-tracking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure email tracking

> **Who can use this**: Tech admin, Business admin
> 
> **Available on**: Gong Engage

You can track email opens and clicks for emails sent from the Gong email composer. When enabled, opens and clicks are displayed as [digital interactions](/v1/docs/what-are-digital-interactions#UUID-a9f4824b-5dd2-a1d3-3998-239e9c15d16d) in Engage.

Email open and click tracking is enabled by default. We recommend checking to ensure email open and click tracking is compliant with the legal requirements and privacy regulations applicable in your region or where your business operates.

![](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/image(386).png)

**To disable email tracking:**

1. Go to **Admin center**
2. In the **Engage** section, click **Email settings**
3. Scroll to the **Email tracking** section
4. Toggle off email open tracking, click tracking, or both

## Email tracking FAQs

****What effect does tracking have on email deliverability?****

Email tracking can impact deliverability both positively and negatively. Email tracking through Gong is optional, so you can choose what's best for your organization.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Gong’s AI-driven sales engagement solution that helps sales teams prioritize, personalize, and automate outreach activities to accelerate their pipelines. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).