---
title: "Choose a starting point for Gong Assistant"
slug: "choose-a-starting-point-for-gong-assistant"
updated: 2026-07-13T14:40:36Z
published: 2026-07-13T14:40:36Z
canonical: "help.gong.io/choose-a-starting-point-for-gong-assistant"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose a starting point for Gong Assistant

> **Who can use this**: Any team member
> 
> **Available on**: Gong Foundation

Gong Assistant is available in multiple places throughout Gong. The best place to start depends on what information you want Gong Assistant to use.

## Start from a call

Start from a call when you want to work with one conversation. On a call page, Gong Assistant uses information from that call and related Gong data, including account, deal, and participant information.

This is the best place to start when you want to:

- Understand what happened in a specific call and related interactions with the same account or participants
- Ask follow-up questions in the same thread
- Request different response formats, such as bullet points, summaries, or drafted follow-up content
- Review citations and jump back to the source in the call or related data

Choose this starting point when the question is really about this call.

## Start from Search

Start from Search when you want to analyze multiple conversations instead of reviewing calls one by one. On Search, Gong Assistant uses the conversations included in the current search results.

This is the best place to start when you want to:

- identify themes, patterns, or feedback across a group of calls
- ask broad questions about a set of matching conversations
- work from a scope defined by search filters

Each answer is tied to the search results that were active when you asked the question. If you change the filters, new questions use the updated results, while earlier answers stay tied to the earlier search state.

Choose this starting point when the question is about a set of calls, not a single conversation.

## Start from the Account console

> [!NOTE]
> Note:
> 
> This feature is rolling out gradually throughout July 2026 and some functionality may vary.

Start from the [Account Console](/v1/docs/view-and-manage-accounts-with-the-account-console) when you want to understand what's happening with a specific customer account. Gong Assistant uses the account you're viewing as its context, along with related Gong activity and account information.

This is the best place to start when you want to:

- Get up to speed on an account before a customer meeting or handoff
- Ask questions about recent account activity, stakeholders, and engagement
- Understand account history without searching through calls and emails
- Explore follow-up questions while staying focused on the account

Choose this starting point when the question is about a specific account rather than an individual call or a group of conversations.

## Start from the Gong Assistant page

Start from the Gong Assistant page when you want a broader starting point or more space to work. The Gong Assistant page is a dedicated workspace for analysis, content creation, and Gong asset creation.

Unlike Gong Assistant on other pages, the Gong Assistant page does not start with a predefined context. You decide what information Gong Assistant should use.

This is the best place to start when you want to:

- Begin broadly and choose the context yourself
- Work with larger responses, documents, and Gong assets
- Review, edit, and manage documents or assets created elsewhere in Gong Assistant
- Add context such as calls, folders, streams, or uploaded files directly from the page

Choose this starting point when you want flexibility, more room to work, or a place to manage larger outputs.

## How to choose

Use this quick rule of thumb:

- Start from a call when the work is about one conversation.
- Start from Search when the work is about patterns or questions across multiple conversations.
- Start from the Account console when the work is about understanding a specific customer account.
- Start from the Gong Assistant page when you want to choose your own context, build content or assets, or work with larger outputs.

Any team member can access this feature if they have the required permissions.

Gong’s core platform for gaining advanced visibility into your revenue operations. Also the prerequisite license needed for Gong’s add-on packages. Access to features depends on your [company’s plan and your assigned seat](/v1/docs/plans-and-seats).