---
title: "Changes that cause task and event updates"
slug: "changes-that-cause-task-and-event-updates"
updated: 2026-01-12T08:04:24Z
published: 2026-01-12T08:04:24Z
canonical: "help.gong.io/changes-that-cause-task-and-event-updates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Changes that cause task and event updates

> **Who can use this**: Tech admin

Gong synchronizes data with Salesforce to keep tasks up to date. Tasks are updated for a variety of reasons, following both changes initiated by the user, for example, changing the time of a meeting, and changes following system driven updates, such as adding the call summary to a task.

## Activity updates

Updates occur when new context or information becomes available about an activity.

- The timestamp of a task or event for all types of Gong activities may be updated even when the data that changed in Gong isn’t exported to Salesforce.
- New data is exported. For example, if a new account is added to the CRM, and there is an existing call with that account.
- Changes to meeting invites including:
  - Schedule modifications
  - Meeting cancellations
  - Adding or removing participants
- Changes to Engage data including:
  - Contacts or leads who are part of a flow and move to the next step
  - Contact or lead flow status change
  - Summary changes
  - Edits to Engage notes

## Association updates

Association updates occur when Gong changes the CRM entities associated with a task or event. For example, changing the account the task or event is associated with.

- New contact added to CRM who was a participant in an existing activity. The task is updated with the new contact.
- Reassignment of tasks.
- Updates to record associations.
- Modified CRM record locations.

## Updates due to manual changes

Actions taken by team members may cause the task or event to be updated including:

- Editing CRM fields directly in Gong
- Flow links
  - Workflow-triggered updates
  - Process automation changes
- API integration
  - Custom integration updates
  - Third-party system synchronization

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).