---
title: "Change Engage flow status picklist options"
slug: "change-engage-flow-status-picklist-options"
updated: 2025-01-07T15:13:42Z
published: 2025-01-07T15:13:42Z
canonical: "help.gong.io/change-engage-flow-status-picklist-options"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Engage flow status picklist options

> [!NOTE]
> Note:
> 
> The steps described are only required if you are upgrading from version 2.31 or below of the Gong for Salesforce app.

Starting from Gong for Salesforce version 2.32, the **Engage Flow Status** picklist values have been updated to provide more details about the flow status. For example, flows that are finished include the result such as, meeting booked or no reply. Changing the picklist values can’t be done as part of the upgrade process, and the new values must be set manually. This article explains how to change the picklist values after completing the upgrade.

## Check your Gong for Salesforce version

Check to see if you need to update the picklist values.

In Salesforce, go to Setup > Installed packages > Gong for Salesforce.

![Details of the Gong for Salesforce package, including version numbers and management options.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/GfSalesforceVersion.png?sv=2026-02-06&spr=https&st=2026-10-13T09%3A07%3A46Z&se=2026-10-13T10%3A07%3A46Z&sr=c&sp=r&sig=HReqfUUgbuy9RK6ZiEzG3WNYIDwJx2LgeGECUHUBi4U%3D)

If the first installed version is lower than version 2.32 or the **Engage Flow Status** field has the old values, update the picklist values.

## Update the picklist values

The **Engage Flow Status** field is included in the Contact and Lead objects. Make the following changes in both objects:

1. In Salesforce, go to Setup > Object Manager > Contact/Lead > Fields & Relationships.
2. Scroll down to the **Values** section. The **Values** are:

If a contact or lead was updated with a value not in this list, the value is added to the **Inactive values** section.
  - Active
  - Paused
  - Opted Out
  - Removed
  - Completed
  - Removed Response
3. Click **New** to add the new picklist values. ![Table displaying various action values and their statuses for API management.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/newPicklistValue.png?sv=2026-02-06&spr=https&st=2026-10-13T09%3A07%3A46Z&se=2026-10-13T10%3A07%3A46Z&sr=c&sp=r&sig=HReqfUUgbuy9RK6ZiEzG3WNYIDwJx2LgeGECUHUBi4U%3D)
4. Add the following picklist values:

```plaintext
In progress
Finished (replied)
Finished (no reply)
Finished (meeting booked)
Finished (removed manually)
Bounced
Removed (other)
To-do expired
No license
Person deleted
Flow deleted
```
5. Click **Save**.
6. Deactivate the following values from the picklist:
  - Active
  - Removed
  - Completed
  - Removed Response
7. Repeat for the Lead object.

The final list of activated values for both picklists should be:

- Paused
- Opted Out
- In progress
- Finished (replied)
- Finished (no reply)
- Finished (meeting booked)
- Finished (removed manually)
- Bounced
- Removed (other)
- To-do expired
- No license
- Person deleted
- Flow deleted