---
title: "CallRail"
slug: "callrail"
updated: 2026-01-18T13:55:08Z
published: 2026-01-18T13:55:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# CallRail

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

## Set up CallRail

You (or the CallRail admin) need to set up the initial connection between CalllRail and Gong.

1. Request an account number and API key from CallRail. These are input when adding CallRail and used to authenticate the access to CallRail.

![CallRail_api](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883192374925.png)
2. Go to the CallRail website and define each person using Gong as a **User**.
3. For each user, provide their email address and all their phone numbers. This enables Gong to link the calls to the correct user.
4. Set up a call flow for inbound calls for the total number of users.
5. Go to **Manage Account > Manage > Details**, and under **General Settings** select **Allow my team to record outbound calls**.

![Callrail_settings](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883220304141.png)

## Setup Gong

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

1. Import users to Gong and set them to record **before** integrating CallRail in Gong.
2. In the **Telephony systems** page click **+ Add telephony system**.
3. Select **CallRail**.
4. Enter the account number and API key received from CallRail.
5. Click **CONNECT**.

You are now connected.

After you have configured CallRail, Gong is able to retrieve calls made by your users. Note that this is *not* retroactive, and only future calls are captured.

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).