--- title: "Call recording and consent settings" slug: "call-recording-and-consent-settings" description: "Manage call recording settings in Gong, ensuring compliance with privacy regulations through consent profiles and meeting link configurations." updated: 2026-07-07T06:53:07Z published: 2026-07-07T06:53:07Z canonical: "help.gong.io/call-recording-and-consent-settings" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gong.io/llms.txt > Use this file to discover all available pages before exploring further. # Call recording and consent settings > **Who can use this**: Any team member > > **Available on**: Any Gong plan In addition to company wide settings, each team member has settings which determine whether their calls are automatically recorded or not. You can see which calls and emails are recorded and imported to Gong in the [My settings](/v1/docs/my-settings) page. Contact your Tech admin if you aren’t set up to have your calls recorded. ## Understanding call recording consent Call recording consent determines whether participants are informed that a call is being recorded and whether permission is required before recording begins. Some regions require consent from one participant on the call, while others require consent from all participants. Dual consent, also known as all-party consent or two-party consent, means that every participant must be informed before the call is recorded and choose whether to continue. Gong provides consent settings that allow you to configure how recording notifications and consent are handled based on your organization’s policy and applicable regulations. For background on consent models and recording laws, see [Sales call recording laws and compliance](https://www.gong.io/blog/sales-call-recording-laws). ## Get consent to record calls Your Tech admin may have set Gong up to display a consent page before a participant joins a meeting. This lets participants give consent to being recorded before they join your meeting, helping you to comply with privacy regulations. ### How recording consent works Your Tech admin may have configured a consent profile which manages how meeting participants give consent to being recorded. The consent profile determines which methods Gong uses to inform participants and get recording consent. The consent profile includes the following: - **Pre-call email**: Sends an email 10 minutes prior to the meeting reminding the participant that the meeting is due to start and that it will be recorded - **Consent page**: Displays a consent page before the participant joins the meeting where they can give explicit consent to being recorded - **Audio prompt**: Plays an audio message when a participant joins the meeting announcing that the call is being recorded The settings in the consent profile are set by your Tech admin and apply to all calls. You can’t disable the settings for an individual call. ### Multiple web-conferencing providers Your consent profile may include more than one web-conferencing provider. If you use Microsoft Outlook and you schedule meetings using the Gong calendar add-on, you can set up different meetings with different providers. As long as the provider is included in your consent profile, you will be able to get consent to record the meeting. If you use Google Calendar, you can schedule meetings with the default provider defined in the consent profile. The web conference providers supported in Gong are: - Zoom - Google Meet - WebEx - Microsoft Teams - GoToMeeting - Amazon Chime - RingCentral Meetings - RingCentral Video - join.me - Uber Conference - Appointlet If you use a non supported provider or a provider not selected in your consent profile, Gong won’t be able to display the consent page. If your call is not going to be recorded (for example, if you set the call as private), then the consent page will not appear before the call. ### Identify the web conference provider > **Where to go:** Your username > My profile **To identify which web conference provider is set to display the consent page:** 1. Click your username at the top right corner and select **My profile**. 2. Scroll down to the **Recording and consent** section to see the details. ![Gong Consent Page for Zoom with dynamic link and customization options displayed.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Picture1(1).png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A01%3A25Z&se=2026-10-15T12%3A01%3A25Z&sr=c&sp=r&sig=ewovOzKe5Cuj3qGr1FczonmMY%2Bzrzq5mDzt4yUsP01o%3D) > [!NOTE] > Note: > > If your consent profile is changed, you must logout and login again to MS Outlook or Gmail. ### Meeting link types There are two types of links that you can use to create meetings that display the consent page. - **Dynamic meeting links**: Every meeting has a unique link. - **Static meeting links**: Every meeting has the same link. The consent profile settings include whether the meeting link must be dynamic, static or whether the host can choose which type of link to use in the meeting. When the consent profile is set to let you choose which type of link, your Gong profile includes details of your dynamic and static meeting links. When the consent profile allows only one type of link, your profile displays either the dynamic or static link details. ### Install the Gong calendar add-on The Gong add-on for either Google Workspace or Outlook enables you to add a Gong meeting link to meetings. When the consent page is enabled in the consent profile, this link is configured so that it first displays the consent page and then starts or opens the meeting. This add-on must be installed to create dynamic meeting links and can simplify adding a static meeting link. Your Tech admin may have installed this for all Gong users. Determine if the add-on is installed by going to [Gong for Google Workspace](https://gsuite.google.com/u/1/marketplace/app/gong_for_g_suite/779001639133) or to [Gong for Outlook](https://appsource.microsoft.com/en-us/product/office/WA200001795?tab=Overview) where you will have an option to install the app if it’s not installed. **To install the Gong add-on for Google Workspace:** 1. In the [Gong for Google Workspace](https://gsuite.google.com/u/1/marketplace/app/gong_for_g_suite/779001639133) page, click **Install**. 2. In the permissions confirmation window, click **Continue**. 3. In the next window, choose your Google account. 4. In the access window, click **Allow**. The add-on is installed. **To install the Gong add-in for Outlook:** There are two Gong add-ins for Outlook. If you are an Engage user, install the [Gong Anywhere Outlook Add-in](/v1/docs/gong-anywhere-outlook-add-in), which includes creating links for meetings. **If you aren’t an Engage user:** 1. In the [Gong for Outlook](https://appsource.microsoft.com/en-us/product/office/WA200001795?tab=Overview) page, click **Get it now**. 2. In the terms confirmation window, click [CONTINUE](https://appsource.microsoft.com/en-us/product/office/WA200001795?tab=Overview). Gong for Outlook is added to your account. 3. To get started with the add-in, click **Open in Outlook Web**, and open your calendar. 4. Click **New event** to create a new meeting. 5. In the three dots menu in the actions bar, click **Get add-ins**. 6. Locate Gong for Outlook and on the Gong for Outlook page, click **Add**. 7. After the add-in is added, close the add-in windows to return to your event. 8. Check the Gong for Outlook add-in now appears in your event actions bar. #### Add a static meeting link Your web conference provider app may include a personal meeting room, or a link which never changes and always opens a meeting with you. If you use GoToMeeting, Webex, or Zoom, Gong can automatically create a static meeting link that will display the consent page before redirecting to a personal meeting room. **For other supported providers, add your personal meeting room link to your Gong profile:** 1. In your web conferencing provider app, locate and copy the link to your personal meeting room. Typically, this can be found on your profile page. 2. In Gong, go to My profile and scroll down to the Recording settings area. 3. In **Personal meeting room link**, paste your personal meeting room link. ![User profile settings showing personal meeting room link and recording consent link.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/Screenshot 2026-01-11 at 11.34.35(1).png?sv=2026-02-06&spr=https&st=2026-10-15T11%3A01%3A25Z&se=2026-10-15T12%3A01%3A25Z&sr=c&sp=r&sig=ewovOzKe5Cuj3qGr1FczonmMY%2Bzrzq5mDzt4yUsP01o%3D) 4. Click **Save changes**. When you use the static link in a meeting, the consent page will automatically be displayed. Any team member can access this feature if they have the required permissions. Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats). A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).