---
title: "Aircall"
slug: "aircall"
updated: 2026-02-09T13:57:37Z
published: 2026-02-09T13:57:37Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Aircall

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

> **Where to go:**Admin center > Settings > Data capture > Telephony systems

1. Ask your Aircall admin to give you the Aircall **API keys** and **Token**.
2. Import users to Gong and set them to record **before** integrating Aircall in Gong.
3. In the **Telephony systems**page, click **+ Add telephony system**.
4. Select **Aircall**.
5. Enter the **API Keys**.
6. Enter the **Token**.
7. Click **CONNECT**.

## Supported dialer features

This table lists how different features are supported. See [Supported dialer features](/v1/docs/supported-features) for more details of each feature.

| Feature | Description | Supported |
| --- | --- | --- |
| Additional call types | In addition to regular calls, imports: - Short calls (under 30 seconds) - Call attempts - Non-recorded calls | No |
| Call disposition | Imports the call outcome | Yes |
| Purpose | Imports the call purpose | No |
| Call direction | Indicates whether the call is inbound or outbound | Yes |
| Call transferred to other people | Calls that are transferred can be ingested to Gong as - One single call - Divided into several segments The call participants are either: - Fully identified for the entire call - Partial identification of participants | Imports call as one single file |
| Import past calls | When setting up the integration, automatically imports the last 90 days of calls. If you add or change a user, Gong only imports calls made in the previous 30 days. | Yes |
| Voicemail | Imports voicemail messages as a recording | No |
| User matching | The field in the call used to match the Gong user to the dialer user | Email |
| Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
| Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).