---
title: "Add and manage call categories"
slug: "add-and-manage-call-categories"
updated: 2026-01-18T17:16:59Z
published: 2026-01-18T17:16:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and manage call categories

> **Who can use this**: Business admin
> 
> **Available on**: Any Gong plan

Use categories to group calls so that you can view and compare statistics for different team members and teams. Create categories based on any fields that are available in the Search page. For example, CRM opportunity stages, specific teams, and more.

## Add a call category

There are two ways to add call categories: from the admin center page and from the Team page in the Insights tab.

### **From the Admin center page**

1. In the **Call** **Categories** page click **+ Add new category**
2. You'll be brought to the bottom of the category list, where your new category has a default name.
3. Enter a new category name, one that will be meaningful to the people who'll be using the category.
4. Click **Add / edit filters** to choose which calls you want to collect in the category.

### **From the Team stats page**

1. Click **Insights > Team**.
2. Click on the category field in the top right corner to open the dropdown menu and click **+ Add a category**.

![Insights dashboard showing call duration and volume statistics for team performance analysis.](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/AddCategory.jpg)
3. You'll be brought to the Categories page. Click **+Add new category**.
4. You'll be brought to the bottom of the category list, where your new category has a default name.
5. Enter a new category name, one that will be meaningful to the people who'll be using the category.
6. Click **+ Add / edit filters** to choose which calls you want to collect in the category.

## Rename a category

1. Go to the **Categories** page and hover the card of the category you want to rename.
2. Click ![edit.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883369575181.png) beside the category name and enter the new name. Click ![check_mark.png](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883338299661.png) to save.

## Edit category filters

1. Go to the **Categories** page and hover the card of the category you want to edit.
2. Click the **Add / edit filters** button and select the filters you want. Click Save.

## Move a category

To change of the order in which categories appear on the Team page, re-order

1. To change the order in which categories appear on the **Team** page, click **Admin center > Settings** tab > **Analytics assets** > **Call****categories** and hover the category card.
2. Click ![Six__Dot_Icon.jpg](https://cdn.us.document360.io/2837c190-3ec8-4120-9116-6d427e774667/Images/Documentation/24883338377997.png) and drag the category into the order that you want.

A team member who manages the business entities in Gong, such as deal and forecast boards. [Find my Business admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).