---
title: "Accessing the Salesforce API"
slug: "accessing-the-salesforce-api"
updated: 2026-01-12T07:59:49Z
published: 2026-01-12T07:59:49Z
canonical: "help.gong.io/accessing-the-salesforce-api"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing the Salesforce API

> **Who can use this**: Tech admin
> 
> **Available on**: Any Gong plan

Gong accesses the Salesforce API when running the following processes:

- **Initial export**: Occurs when the integration is first connected so that Gong can retrieve all core object records that the integration user has access to.
- **Ongoing export**: Starts after the initial export has been completed and continuously retrieves new or updated records (generally every few minutes).

Each API request is limited by Salesforce to return a maximum of 2,000 CRM entities

Gong calls the following API endpoints when retrieving data from Salesforce:

- QueryAll: /services/data//queryAll?q=query
- QueryAll More Results: /services/data//query/
- Get Object: /services/data//sobjects/sObject/
- sObject Describe: /services/data//sobjects/sObject/describe/
- Query (for single objects): `/services/data//query?`q=query

A team member who manages and configures the Gong platform and handles CRM integrations, user provisioning, permissions, and system settings. [Find my Tech admin](/v1/docs/find-your-technical-or-business-admin).

Access to this feature depends on your [assigned seat](/v1/docs/plans-and-seats).