---
title: "Calls"
slug: "calls-1"
updated: 2025-09-09T14:41:52Z
published: 2025-09-09T14:41:52Z
canonical: "help.gong.io/calls-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gong.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

Gong’s **Calls** API endpoints allow you to:

- Request calls details from Gong
- Upload new calls to Gong
- Update Gong Calls with new media

The requested calls may contain the following call details:

- Meta Data (Basic details such as call date, title, call URL, etc)
- Parties (A list of the call's participants)
- Media (The media urls of the call)
- Content (Analysis of the interaction content)
  - Action Items (A list of action items)
  - Structure (A list of the agenda of each part of the call)
  - Topics (A list of topics and their durations)
  - Trackers (A list of trackers found in the call. Trackers are collections of phrases defined in Gong for this company)
  - Phrases (A list of occurrence counters for each specific phrase within the tracker (e.g., Amazon, Walmart))
  - Context (A list of links to external systems such as CRM, Dialer, Case Management, etc)
  - Interaction (Metrics collected around the interaction during the call)
- Interaction Stats (A list of interaction statistics. Applicable values: 'Talk Ratio', 'Longest Monologue', 'Longest Customer Story', 'Interactivity', 'Patience')
  - Questions (Question counts of the call)
  - Speakers (A list of the talk duration per speaker)
  - Video (A list of video statistics about what's presented and for how long)
- Collaboration (Collaboration information added to the call)
  - Public Comments (A list of public comments)
- Context (A list of links to external systems such as CRM, Dialer, Case Management, etc)
  - Objects (List of objects within the external system)
  - Fields (Object fields)